Privacy Notice

How Fast Can I Get My Products?

* The time from when you pay to the time when you receives the goods is typically 4-8 days for express mail ,posoffice airmail will take about 7-15 business days to arrive, posoffice service will easily clear from the custom ,so some country can not use express service .
* Your orders will be Quality Controlled, Packed, and Dispatched within 3 working days from the time your payment is received and confirmed. Smaller or non-mixed orders are usually dispatched within one day.
* After we send out your goods, we email you the courier tracking number within 1 working day.
* Transit time to your delivery destination, including delivery by courier to your door, is normally only 3-5 days.
* If you need help tracking your delivery, or have concerns about a delivery time, we'll be on hand to answer your questions. Use the website Live Chat or send email to us.

Receiving Your Delivery

* Couriers require a signature from the recipient for delivery, and this is a fast and secure way to have your products delivered.
* It is essential you provide a full, accurate shipping address, and a valid delivery phone number.
* If there is VAT or any Import Duty to pay on the goods due to your country's import rules, the courier will present you with a bill at the time of delivery. In general you will need to pay any such bill to the courier before you can receive the goods. Any such charges are your responsibility and unfortunately we cannot offer advice or estimates about import fees or other taxes in your country.
* If you believe your package is missing items, includes incorrect items, or has been damaged or tampered with in any way, it is essential that you communicate this clearly to the courier company's delivery driver at the time of delivery. If you accept delivery and sign for the goods it is much more difficult to pursue a claim later.


Worldwide Shipping and Legality

* We offer shipping worldwide to almost all locations on the planet. (We reserve the right to cancel and refund orders at our discretion, for example where shipping to a remote area is not feasible for any reason.)
* Please note that you are responsible for finding out in advance about the legality of importing your ordered items in your country - and about the legalities of importing goods into your country per se. We are not responsible for confiscated items by your local authorities or any associated costs incurred. Please read the full small print below!
* Customs clearance is undertaken by the courier in the delivery destination country (and in certain cases, in the en-route country). You must be available for contact by them, in the event of any query or clearance confirmation. You are responsible for knowing the regulations in your delivery country before placing your order.


Returns and Refunds

* most of products come with a 12 month warranty. laptop batteries come with half year free replacement warranty
* This means if there is a quality defect that causes the device to be unacceptable for sale or unusable during the 12 months after dispatch from our warehouse, we will accept a return and either repair the item, replace the item with an identical new item, replace the item with an equivalent item that you accept. * If you experience any problem with a product bought from us, contact us first and we will do our best to advise you.
* Any returns must be discussed with our Customer Support in advance, and authorized so they are sent with the correct paperwork.
* All returned products must be sent together with the original packaging and accessories unless an exception is agreed in advance.
* In the event of any returned goods where you are requesting a repair / replacement under the warranty, your shipping costs returning the products to us are payable by you, and cannot be compensated by us.
* Physical damage to a product caused by the user invalidates the warranty. Opening products up, e.g. to repair or modify components, invalidates the warranty. Flashing the firmware or using non-approved software invalidates the warranty.

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